Current Vacancies

General & Administration

Head of PMO

UK

Job Ref
KBACL0709/LB
Location
UK
Salary
£65,000 - £75,000 per annum

Head of PMO

- Salary between £65,000 - £75,000
- Hybrid working (predominantly remote)
- 25 days’ annual leave
- Incentive scheme, retail discounts and many more exciting benefits

Who are We?

Premium Credit is one of the leading insurance premium finance companies in the UK and Ireland. This is an exciting time of growth for us, and we need an analytical and commercially astute Head of PMO to help us continue this success. With a 4.2/5 Glassdoor rating, this is a great opportunity to enjoy a rewarding career with a company that supports and invests in its people.

While our offices are based in Leatherhead, we are currently operating a hybrid working model, with occasional days spent in the Leatherhead office for collaborative work.

What we Offer

We pride ourselves on offering an inclusive and supportive working environment where employees can thrive and a culture that encourages people to develop and evolve.

This is a brilliant opportunity for an experienced Head of PMO with a stakeholder focus, and passion for ensuring project management excellence, to use their experience and make a difference.

Our excellent benefits package also includes:

- Incentive scheme
- Pension
- 25 days’ holiday (pro rata) in addition to bank holidays
- Life Assurance
- Income Protection
- Private Medical and Dental insurance
- Retail and cinema discounts
- The opportunity to win a Premium Award every quarter (£500 voucher)
- 24/7 access to Employee Assistance Programme
- Mental Health First Aiders

In this rewarding role, you will be responsible for defining and implementing the project management standards. You will lead the Portfolio Management Office, the centre for portfolio information, ensuring consistency, governance, and control to support effective delivery of the change portfolio.

In return, we will provide you with first-rate development opportunities to support your success and growth.

The Role

As Head of PMO, you will own and coordinate the central portfolio management office function. You will collaborate with the Portfolio Team including the Head of Programme & Project Management and their direct reports, supporting the governance, assurance, and administration.

You will assist in developing and driving governance processes, to guide and control projects as they move through the various pipeline stages, ensuring ‘gate criteria’ are applied, exceptions are managed, and project statuses are accurately updated and reported on, and projects are closed.

You will manage and report on the portfolio plan with milestones and a critical path to support prioritisation decisions, feeding in project level information provided by Project and Programme Managers.

Your role will also involve:

- Oversight of the portfolio-level finances, supporting the Finance Analyst collate and communicate financial updates and insights to key stakeholders and the exec
- Leading on continuous improvement of portfolio governance, capturing lessons learned and feeding this into processes and guidelines.
- Building comprehensive and meaningful reports and dashboards, synthesising data and insights from across the portfolio to support leadership and PMs to make informed strategic decisions.
- Assisting portfolio-wide resource and demand planning and forecasting.

About You

To be considered as a Head of PMO, you will need:

- Significant experience in portfolio-level assurance and project and programme management excellence
- Strong analytical, organisational and decision-making skills
- Strong relationship building, influencing and communications skills
- Strong understanding of and experience using Portfolio Management processes/tools (e.g. Perform)
- Strong PC skills (Microsoft Office/Project etc)
- Good understanding of financial reports/cost analysis & controls
- Line management experience
- Proactive, creative, driven and results-orientated

P30 certification and/or Prince2 Practitioner (or similar) would be advantageous.

Webrecruit and Premium Credit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to make your next step the right one, as a Head of PMO, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Function
Change Management
Status
Full Time
Type
Permanent


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PMO Support Analyst

UK

Job Ref
KBACM0709/LB
Location
UK
Salary
£35,000 - £40,000 per annum

PMO Support Analyst

- Salary between £35,000 - £40,000
- Hybrid working (predominantly remote)
- 25 days’ annual leave
- Incentive scheme, retail discounts and many more exciting benefits

Who are we?

Premium Credit is one of the leading insurance premium finance companies in the UK and Ireland. This is an exciting time of growth for us, and we need a proactive PMO Support Analyst to help us continue this success. With a 4.2/5 Glassdoor rating, this is a great opportunity to enjoy a rewarding career with a company that supports and invests in its people.

While our offices are based in Leatherhead, we are currently operating a hybrid working model, with occasional days spent in the Leatherhead office for collaborative work.

What we Offer

We pride ourselves on offering an inclusive and supportive working environment where employees can thrive, and a culture that encourages people to develop and evolve.

This is a brilliant opportunity for a driven PMO Support Analyst with a relationship focus, and passion for project and programme management excellence, to use their experience and make a difference.

Our excellent benefits package also includes:

- Incentive scheme
- Pension
- 25 days’ holiday (pro rata) in addition to bank holidays
- Life Assurance
- Income Protection
- Private Medical and Dental insurance
- Retail and cinema discounts
- A chance to win a Premium Award every quarter (£500 voucher)
- 24/7 access to Employee Assistance Programme
- Mental Health First Aiders

In this rewarding role, you will support and coordinate the central PMO function. The PMO is the centre for portfolio information and ensures consistency, governance and control to support effective delivery of the change portfolio.

In return, we will provide you with first-rate development opportunities to support your success and growth.

The Role

As PMO Support Analyst, you will drive governance processes, to guide and control projects as they move through the various pipeline stages – ensuring ‘gate criteria’ are applied, exceptions are managed, and project statuses are accurately updated and reported on, and projects are closed.

You will report to the Head of PMO, collaborating with the Portfolio Team supporting the portfolio governance, assurance and administration.

You will own the updating of and reporting on the portfolio plan with milestones and a critical path to support prioritisation decisions, feeding in project level information provided by Project and Programme Managers.

Your role will also involve:

- Assisting with the continuous improvement of portfolio governance, capturing lessons learned and feeding into updating or creating new processes and guidelines
- Collecting and tracking MI, RAAIDD information and portfolio performance against the plan and proposed benefits
- Building reports and dashboards, synthesising data and providing insights from across the portfolio to support decision making
- Assisting portfolio-wide resource planning and forecasting

About You

To be considered as a PMO Support Analyst, you will need:

- Experience in portfolio-level assurance
- An understanding of project and programme management excellence
- Strong analytical and organisational skills
- Strong relationship building and communications skills
- Experience using Portfolio Management processes/tools (e.g., Perform)
- Strong PC skills (Microsoft Office/Project etc)
- Strong team building skills
- Proactive, driven and results-orientated
- Attention to detail, structured and forward thinking

Prince2 Practitioner (or similar) qualification and /or P30 certification would be advantageous.

Webrecruit and Premium Credit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to make your next step the right one, as a PMO Support Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Function
Change Management
Status
Full Time
Type
Permanent


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Project Manager

UK

Job Ref
ELALQ0209/SG
Location
UK

Project Manager
Leatherhead, Surrey (South West of London)

- Salary – ‘Competitive’
- Hybrid working (predominantly remote)
- 25 days’ annual leave
- Incentive scheme, retail discounts and many more exciting benefits

Who are we?

Premium Credit is one of the leading insurance premium finance companies in the UK and Ireland. This is an exciting time of growth for us, and we need an experienced Project Manager to help us continue this success. With a 4.1/5 Glassdoor rating, this is a great opportunity to enjoy a rewarding career with a company that supports and invests in its people.

While our offices are based in Leatherhead, we are currently operating a hybrid working model, with occasional days spent in the Leatherhead office for collaborative work.

What we offer

We pride ourselves on offering an inclusive and supportive working environment where employees can thrive and a culture that encourages people to develop and evolve.

This is an exceptional opportunity for a high-calibre Project Manager with experience delivering digital projects of cross-discipline (business, IT, infrastructure) ‘supply’ teams.

Our excellent benefits package also includes:

- Incentive scheme
- Pension
- 25 days’ holiday (pro rata) in addition to bank holidays
- Life Assurance
- Income Protection
- Private Medical and Dental insurance
- Retail and cinema discounts
- A chance to win a Premium Award every quarter (£500 voucher)
- 24/7 access to Employee Assistance Programme
- Mental Health First Aiders

In this rewarding role, you will be responsible for delivering business and technology change that contributes to the portfolio of work in line with the tactical needs and strategic initiatives of the business.

In return, as well as offering a fantastic benefits package, we’ll enable you to achieve your career goals, providing support and making sure you can grow in the direction your ambition takes you.

The Role

As Project Manager you will oversee the planning, designing, executing and monitoring of individual projects within our programmes, whilst reporting into a Programme Manager who oversees the wider projects within your change domain. Your projects will need to be delivered within the allocated time, costs and quality parameters in the business case and overall programme's guidelines.

You will operate as the glue between various delivering functions creating a common view and communicating progress and risks. Key stakeholders you will liaise with will include developers, solution architects, business analysts and change managers. Your strength will lie in seeing the holistic perspective and seeing how all the moving parts should tie together but then being able to dive into detail to support progress.

The role will also include:

- Managing multiple projects either within a programme or as independent projects, adhering to the defined Project Methodology, Stage Gates, RACI and mandatory artefacts
- Developing business cases and manage the process of project initiation including working with cross disciplinary teams to shape goals, solutions, estimates, schedules and costs
- Supporting requirements gathering process, balancing excessive requirements and solution complexity with the cost of resulting business processes and IT delivery and support costs
- Creating and maintaining appropriately detailed project plans with baselines, full resource allocation and the tracking of actual progress against these plans, in MS Project
- Proactively manage project Risks, Assumptions, Issues and Dependencies (RAID) including the maintenance of fit-for-purpose project RAID register
- Creating and maintaining detailed project budgets and the tracking of actual spend against these budgets – along with realistic financial forecasts
- Building trust and relationships with key stakeholders in order to more effectively gain insights, understand concerns and manage expectations

About You

To be considered as a Project Manager, you will need:

- Experience of successfully delivering digital projects of cross-discipline (business, IT, infrastructure) ‘supply’ teams
- Willingness to work autonomously and get hands-on solving any problems needed to help the team and project move forward while continuously looking for ways to improve how we work
- Familiarity delivering projects in a largely virtual/remote capacity
- Project management qualification (Prince2, PMP or similar) is an advantage
- Experience in waterfall covering full life cycle; including both technology and business change projects
- Experience of optimising processes/outcomes working with outsourced and offshored globally distributed technology delivery teams
- Experience of portfolio management processes
- Excellent Office tools experience

Experience in Financial Services especially Insurance, Credit/Loan provision & Payments would be advantageous.

Webrecruit and Premium Credit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking a brilliant new opportunity as a Project Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Function
Change Management
Status
Full Time
Type
Permanent


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Business Analyst

UK

Job Ref
DWABW0209/SG
Location
UK

Business Analyst

- Salary – ‘Competitive’
- Hybrid working
- 25 days’ annual leave
- Incentive scheme, retail discounts and many more exciting benefits

Who are we

Premium Credit is one of the leading insurance premium finance companies in the UK and Ireland. This is an exciting time of growth for us, and we need an analytical and commercially astute Business Analyst to help us continue this success. With a 4.1/5 Glassdoor rating, this is a great opportunity to enjoy a rewarding career with a company that supports and invests in its people.

What we offer

We pride ourselves on offering an inclusive and supportive working environment where employees can thrive and a culture that encourages people to develop and evolve.

This is a brilliant opportunity for an experienced Business Analyst with a passion for developing strong stakeholder relationships and delivering advantageous business outcomes, to use their experience and make a difference.

Our excellent benefits package also includes:

- Incentive scheme
- Pension
- 25 days’ holiday (pro rata) in addition to bank holidays
- Life Assurance
- Income Protection
- Private Medical and Dental insurance
- Retail and cinema discounts
- A chance to win a Premium Award every quarter (£500 voucher)
- 24/7 access to Employee Assistance Programme
- Mental Health First Aiders

In this rewarding role, you will own the agreed business requirements and enable targeted benefit delivery in line with organisational objectives. You will develop collaborative relationships with business colleagues that lead to identification and delivery of new, innovative, value-adding change initiatives.

In return, we will provide you with first-rate development opportunities to support your success and growth.

The Role

The Business Analyst is a key role in our project teams, responsible for the analysis and assessment of the required changes, to offer recommendations according to best practice to deliver solutions aligned to PCL’s strategic objectives. As Business Analyst, you will identify innovative ideas to drive profit, revenue, competitive advantage and cost reduction. You will collaborate cross-functionally to capture requirements and communicate findings and support the progress of change from initiation through to project closure.

As Business Analyst, you will work on the definition of high-level business operating models, business processes, products and organisation structures. While doing this, you will collaborate with product owners, business subject matter experts, peer business analysts, technical teams and third parties. During your projects, the focus is on making sure the requirements cover the business and organisational needs, non-functional requirements, user experience outcomes and legal & compliance requirements.

Your role will also involve:

- Eliciting Functional and Non-Functional requirements for (1) new business needs, (2) process & journey enhancements, (3) user experience, (4) legal & compliance and information security, and (5) readiness.
- Creating wireframes for the elicited requirements
- Presenting the analysis documentation and solutions to relevant stakeholders including Senior Business Stakeholders and/or Steering Group to ensure buy-in
- Supporting benefits management conversations and developing solutions that provide measurable financial and/or non-financial benefits

About You

To be considered as a Business Analyst, you will need:

- Strong communication skills and an ability to communicate change in a way that makes sense for stakeholders
- Experience in identifying, tracking and managing functional and non-functional requirements from elicitation to testing approval
- Strong problem-solving capabilities and ability to develop recommendations on the basis of their insights
- Demonstrates the ability to take a business-wide view and show initiative to challenge solutions for effectiveness and fit against requirements
- Strong negotiation skills and conflict management at various organisational levels
- UML/BPMN modelling

Business Analysis Qualification (BCS or equivalent) would be advantageous.

Webrecruit and Premium Credit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to make your next step the right one, as a Business Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Function
Change Management
Status
Full Time
Type
Permanent


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HR Advisor

UK

Job Ref
JDAMO1208/SG
Location
UK
Salary
Competitive

HR Advisor

- Competitive salary
- Hybrid working
- 25 days’ annual leave
- Incentive scheme

About Us

Premium Credit is one of the leading insurance premium finance providers in the UK and Ireland. This is an exciting time of growth for us, and we need a highly organised and customer focussed HR Advisor to help us deliver our strategy and continue this success. With a 4/5 Glassdoor rating, this is a great opportunity to develop a varied and rewarding career with a company that supports and invests in its people.

What we offer

We pride ourselves on offering an inclusive and supportive working environment where employees can thrive and a culture that encourages people to develop and evolve.

In this rewarding role, you will support the HRBP in providing a high-quality HR service for assigned business areas, covering the entire employee lifecycle. Delivering excellent customer service, you will advise managers and colleagues around company policy and practices, responding to day-to-day queries and resolving specific HR issues.

Our excellent benefits package also includes:
- Incentive scheme
- Pension
- 25 days’ holiday in addition to bank holidays
- Life Assurance
- Income Protection
- Private Medical and Dental insurance
- 24/7 access to Employee Assistance Programme
- Mental Health First Aiders

If you are keen to make a positive impact within our business and with our managers and colleagues, we would love to hear from you.

The Role

As HR Advisor you will provide a first-class HR consultancy service to line managers by ensuring compliance with policy, procedures and legal requirements, and managing employee relation issues.

You will support hiring managers through strong relationships with recruitment partners, ensuring the recruitment process is commercially and professionally managed from the advertising stage through to offer. You will work with new employees to ensure they are fully onboarded into the business during and up to the successful completion of their probation period.

As HR Advisor you will manage ER case work including disciplinary, grievance, performance and absence management meetings.
Your role will also involve:

- Supporting business and HR projects, leading where appropriate.
- Supporting the performance management and objective setting process for the business, advising on performance improvement plans and personal development plan initiatives.
- Co-ordinating the performance management process, ensuring 100% completion rate for Mid-Year Performance Reviews and End of Year appraisals
- Responding to reference requests including employment, mortgages etc.
- Administering all internal changes including flexible working requests, maternity and paternity leave
- Preparing and submitting documentation for payroll
- Manage probationary processes
- Managing the leavers process including exit interviews and administration


About You

To be considered as HR Advisor, you will need the following:

- HR advisory experience in a similar role
- Ability to work in a fast paced, changing environment
- Knowledge of employment law; experience of ER casework and employment law processes
- Excellent customer service skills and an approachable nature
- Strong accuracy and attention to detail
- Excellent organisation and prioritisation skills with the ability to meet deadlines
- Self-motivated, flexible and driven to deliver
- Strong written and verbal communication
- Team player
- Intermediate Excel and Word; experience of using PowerPoint, Outlook and Internet

Financial services experience at either an Insurance Broker, Finance Company or Bank would be highly beneficial to your application. CIPD level 5 or working towards this would also be beneficial.

Webrecruit and Premium Credit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.



Function
Human Resources
Status
Full Time
Type
Permanent


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Operations

Financial Crime Analyst

UK

Job Ref
ELACT1209/SB
Location
UK
Salary
up to £25,000 per annum depending on experience

Financial Crime Analyst
Leatherhead, Surrey (Hybrid working)

- Salary up to £25,000 per annum depending on experience
- Hybrid, collaborative working model
- 25 days’ annual leave with options to purchase and sell holiday
- 37.5 hours per week, 5 days per week – flexible hours around the business needs
- Discretionary bonus, retail discounts and many more exciting benefits

Who we are

Premium Credit (PCL) is one of the leading insurance premium finance companies in the UK and Ireland. This is an exciting time of growth for us, and we need an enthusiastic Financial Crime Analyst to help us continue this success. With a 4/5 Glassdoor rating, this is a great opportunity to develop a varied and rewarding career with a company that supports and invests in its people.
While our offices are based in Leatherhead, we are currently operating a hybrid working model working in the Leatherhead office for collaborative work once a quarter.

What we have to offer

We are looking for a detail-focused finance professional with experience of PEPs and sanctions. Could you thrive with an exceptional finance company offering great rewards, amazing benefits and the chance to stop financial crime in its tracks? If so, we want to hear from you!

We pride ourselves on offering an inclusive and supportive working environment where employees can thrive and a culture that encourages people to develop and evolve.

What’s more, we believe that our 30-year success story is down to the talent, hard work and dedication of our employees, which is why we are committed to investing in our people and offering a fantastic benefits package. We are a team where integrity, honesty and accountability are valued and encouraged.

Our excellent benefits package also includes:

- Discretionary bonus
- Pension
- 25 days’ holiday (pro rata) in addition to bank holidays
- Life Assurance
- Income Protection
- Retail and cinema discounts
- A chance to win a Premium Award every quarter (£500 voucher)
- 24/7 access to Employee Assistance Programme
- Mental Health First Aiders

The Role

This role presents a great opportunity to progress in a financial crime career, you will be assisting with Customer & Partner Due Diligence checks, transaction and ongoing monitoring, fraud prevention/detection and PEP & Sanction screening.

Additionally, you will:

- Analyse applications and record your findings
- Investigate transactions in-line with our policies, using internal systems, internet searches, proprietary and third party databases
- Manage PEP and/or sanction alerts
- Analyse high-risk customers on an annual basis
- Prepare suspicious activity and transaction reports
- Refer potential sanctions matches to your team leader
- Keep up-to-date with industry trends and identify ways to further improve our processes

To be considered, you will need experience of PEPs and sanctions. A fantastic eye for detail and strong communication skills are also key.

The working hours for this role are Monday to Friday, 37.5 hours per week.

About You

To join us as a Financial Crime Analyst, you will need:

- Experience in a financial crime environment
- Proven experience performing an AML/KYC due diligence/client onboarding role
- Familiar with AML/KYC regulations and industry guidelines
- Familiar with KYC & Client Due Diligence processes
- Prior experience working in financial services
- Ability to collaborate with Sales, building rapport with internal stakeholders and compliance colleagues.

Adaptable and proactive, as a Financial Crime Analyst, you’ll have excellent prioritisation skills and a strong focus on quality. The ability to work well, both as part of a team and on your own initiative, is also key.

Ideally, you’ll have experience of transaction monitoring, enhanced due diligence and fraud. Exposure to LexisNexis would also be highly advantageous.

Other organisations may call this role Anti-Money Laundering Analyst, Financial Crime Advisor, AML Analyst, AML Advisor, Financial Analyst, or Finance & Banking Analyst.

Webrecruit and Premium Credit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

If you’re looking for a brilliant new opportunity as a Financial Crime Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Function
Customer Onboarding & AML
Status
Full Time
Type
Permanent


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Customer Resolution Advisor – part-time / job share also available

UK

Job Ref
ELAIS1209/SB
Location
UK
Salary
£24,000 pro rata/per annum

Customer Resolution Advisor – part-time / job share also available
Surrey - hybrid working model (mostly working from home)

- Salary of up to £24,000 pro rata/per annum
- Hybrid working model
- 25 days’ annual leave
- Discretionary bonus, retail discounts and many more exciting benefits

Who we are

Premium Credit is one of the leading insurance premium finance companies in the UK and Ireland. This is an exciting time of growth for us and we need an experienced Customer Resolution Advisor to help us continue this success. With a 4/5 Glassdoor rating, this is a great opportunity to develop a varied and rewarding career with a company that supports and invests in its people.

What we have to offer

We pride ourselves on offering an inclusive and supportive working environment where employees can thrive and a culture that encourages people to develop and evolve.

This is an excellent opportunity for an experienced, customer-focused and motivated Customer Resolution Advisor to put their knowledge and skills to the test.

Our excellent benefits package also includes:

- Discretionary bonus
- Pension
- 25 days’ holiday (pro rata) in addition to bank holidays
- Life Assurance
- Income Protection
- Retail and cinema discounts
- A chance to win a Premium Award every quarter (£500 voucher)
- 24/7 access to Employee Assistance Programme
- Mental Health First Aiders

Within a friendly and fast-paced team, you will have the chance to build upon your customer service capabilities and expand your resolution skills. This role will mostly be based from home with very occasional travel to the office.

If you are eager to put your experience towards making a real impact on our company, don’t hesitate, apply today!

What you will be doing:

As a Customer Resolution Advisor, you will handle customer complaints, deliver an exceptional customer service by ensuring all complaints are acknowledged, dealt with professionally and resolved in line with regulatory requirements and timeframes. Communication with customers is key, and so you will be required to keep customers updated throughout the complaints process.

You will also play a key role in conducting analysis into complaint trends and identifying the root cause of any grievance. Communicating your findings to managers, you will ensure service levels are improved and aim to reduce recurrences.

You will be responsible for:

- Managing investigations, resolutions and reporting for all complaints
- Entering complaints onto the CRM database
- Actioning monthly and daily update reports
- Making recommendations for process improvements
- Ensuring that all complaints are responded to within guidelines
- Collaborating with internal stakeholders to effectively gather information to evaluate complaints

What we are looking for

We are looking for a Customer Resolution Advisor with:

- Proven track record in successful customer service including complaints handling, writing bespoke letters/emails to customers
- Excellent analytical and problem-solving skills
- Excellent communication skills – verbal and written

Knowledge of the FCA DISP Complaint Handling rules, data subject access requests and previous experience working with the Financial Ombudsman Service would be highly beneficial to your application.

Other organisations may call this role Complaint Handler, Complaint Resolution Agent, Customer Service Advisor, Customer Service Co-ordinator, Customer Care Co-ordinator, Customer Care Agent, Complaints Co-ordinator, or Complaints Officer.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. Webrecruit and Premium Credit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

Function
Complaints
Status
Full Time
Type
Permanent


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Affordability Analyst

UK

Job Ref
ELAHS0709/SB
Location
UK
Salary
up to £25,000 per annum depending on experience

Affordability Analyst
Leatherhead, Surrey (hybrid working or hybrid working model)

- Salary of up to £25,000 per annum depending on experience
- Hybrid, collaborative working model
- 25 days’ annual leave with options to purchase and sell holiday
- 37.5 hours per week, 5 days per week – flexible hours around the business needs
- Discretionary bonus, retail discounts and many more exciting benefits

Who we are

Premium Credit (PCL) is one of the leading insurance premium finance companies in the UK and Ireland. This is an exciting time of growth for us, and we need an enthusiastic Affordability Analyst to help us continue this success. With a 4/5 Glassdoor rating, this is a great opportunity to develop a varied and rewarding career with a company that supports and invests in its people.

While our offices are based in Leatherhead, we are currently operating a hybrid working model working in the Leatherhead office for collaborative work once a quarter.

This will be a permanent role with the option for a fixed-term contract.

What we have to offer

We pride ourselves on offering an inclusive and supportive working environment where employees can thrive and a culture that encourages people to develop and evolve.

This is an excellent opportunity for an analyst with a customer focused, driven approach to put their skills and knowledge to the test.

What’s more, we believe that our 30-year success story is down to the talent, hard work and dedication of our employees, which is why we are committed to investing in our people and offering a fantastic benefits package. We are a team where integrity, honesty and accountability are valued and encouraged.

So, if you thrive in a fast-paced environment and are keen to make a difference, we want to hear from you!

Our excellent benefits package also includes:

- Discretionary bonus
- Pension
- 25 days’ holiday (pro rata) in addition to bank holidays
- Life Assurance
- Income Protection
- Retail and cinema discounts
- A chance to win a Premium Award every quarter (£500 voucher)
- 24/7 access to Employee Assistance Programme
- Mental Health First Aiders

The Role

This role presents a great opportunity to progress in an administration career, where you will be assisting with the processing & credit checking of new business applications and renewals received for affordability evaluation.

Additionally, you will:

- Search the computer system for evidence of previous client experience or duplication
- Access databases to obtain relevant reports and undertake a first review
- Refer and make recommendations to underwriters
- Approve and decline roles within individual authorisation guidelines
- Assist our Partner’s queries via email

The working hours for this role are Monday to Friday, 37.5 hours per week.

About You

To join us as an Affordability Analyst, you will need:

- Good interpersonal and communication skills
- Good analytical skills
- Excellent organisational skills with the ability to prioritise workloads
- Good IT skills, particularly in the Microsoft Office software suite

A financial services background would be beneficial to your application, as would instalment credit industry experience.

Other organisations may call this role Affordability Administrator, or Affordability Specialist.

Webrecruit and Premium Credit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

If you’re looking for a brilliant new opportunity as an Affordability Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Function
Customer Onboarding & AML
Status
Full Time
Type
Permanent


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Sales

Personal Lines & E-Trade Director

UK

Job Ref
ELATS0909/SG
Location
UK

Personal Lines & E-Trade Director

- Competitive salary
- Home Based
- 25 days’ annual leave
- Incentive scheme

About Us

Premium Credit is one of the leading insurance premium finance providers in the UK and Ireland, lending over £4bn to over 2 million customers with a Trustpilot score of 4.6/5. This is an exciting time of growth for us, and we need a partner focused and commercially astute Personal Lines & E-Trade Director to help us deliver our strategy and continue this success. With a 4/5 Glassdoor rating, this is a great opportunity to develop a varied and rewarding career with a company that supports and invests in its people.

What we offer

We pride ourselves on offering an inclusive and supportive working environment where employees can thrive and a culture that encourages people to develop and evolve.

In this rewarding role, you will drive existing partner performance and new business growth across mature Broker channels and emerging Insurer and Affinity channels. In return, we will provide you with a supportive environment to nurture your success and growth.

Our excellent benefits package also includes:

- Incentive scheme
- Pension
- 25 days’ holiday in addition to bank holidays
- Life Assurance
- Income Protection
- Private Medical and Dental insurance
- 24/7 access to Employee Assistance Programme
- Mental Health First Aiders

If you are keen to make a positive impact in our business and with our partners, we would love to hear from you.

The Role

As Personal Lines & E-Trade Director, you will manage day to day and individual partner opportunities through diligent strategic and regional sales pipelining and account management. You will be responsible for the go to market strategy for each distribution channel and the pipelining of new accounts. In addition, you will be responsible for achieving agreed targets across >£1bn of existing business and targeting double digit growth.

You will manage, coach, support and develop the team to successfully deliver account plans and generate growth through the penetration of existing partner businesses. You will also have overall responsibility for delivery of partner’s operational and customers’ service requirements in personal lines and e-trade.

Your role will also involve:

- Facilitating and resolving general day to day partner queries and issues, ensuring Partner complaints are resolved quickly and effectively
- Upselling and cross selling opportunities to partners that meet customer’s needs
- Understanding partner’s data requirements including the provision of MI packs, performance enhancing MI and private credit data
- Managing our partner’s access to digital tools including removing friction from the digital customer journey
- Compiling, maintaining, actioning, and reporting weekly, monthly, and quarterly on pipeline reporting
- Remaining aware and informed of regulatory changes, ensuring these are applied appropriately to maintain service for the partner and compliance for both the partner and Premium Credit

About You

To be considered as the Personal Lines & E-Trade Director, you will need the following:

- Develop go to market and new business strategy by distribution channel in the insurance sector
- Customer focused and have a track record of delivering excellent service to drive commercial performance
- The ability to build successful working relationships, engage and influence others to deliver results
- Experience of selling insurance or other related products and services into a combination of insurance brokers, insurers, MGAs and Affinity partners
- Demonstrable experience of building and managing profitable and long-term business relationships with insurance brokers, insurers, MGAs and Affinity partners
- Experience of selling Personal Lines premium finance solutions
- Knowledge of secured and unsecured consumer lending
- Commercially astute and strong decision making
- Financially literate with experience of budgeting, reporting and forecasting
- Experience of producing accurate and engaging management reports and board packs

Financial services experience at either an Insurance Broker, Finance Company or Bank would be highly beneficial to your application. Experience in a regulated environment would also be beneficial.

Webrecruit and Premium Credit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’d like to join us as a Personal Lines & E-Trade Director, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Function
Sales IPF
Status
Full Time
Type
Permanent


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Underwriting

Underwriting Analyst (Fixed-Term Contract)

UK

Job Ref
ELAOU2209/SB
Location
UK
Salary
£19,000 - £23,000 per annum, DOE

Underwriting Analyst (Fixed-Term Contract)
Leatherhead, Surrey (Hybrid model)

- Salary of £19,000 - £23,000 per annum, DOE
- Hybrid, collaborative working model
- 25 days’ annual leave with options to purchase and sell holiday
- Discretionary bonus, retail discounts and many more exciting benefits

Who we are

Premium Credit (PCL) is one of the leading insurance premium finance companies in the UK and Ireland. This is an exciting time of growth for us, and we need an enthusiastic Underwriter to help us continue this success. With a 4/5 Glassdoor rating, this is a great opportunity to develop a varied and rewarding career with a company that supports and invests in its people.

While our offices are based in Leatherhead, we are currently operating a hybrid working model, with occasional days working in the Leatherhead office for collaborative work.

What we have to offer

This role presents a great opportunity to start an exciting career in Underwriting. Joining our leading company, you will be mentored by some of the best in the industry, you will assist in processing and credit checking new business enquiries and credit agreements received for underwriting evaluation.

What’s more, we believe that our 30-year success story is down to the talent, hard work and dedication of our employees, which is why we are committed to investing in our people and offering a fantastic benefits package. We are a team where integrity, honesty and accountability are valued and encouraged.

So, if you thrive in a fast-paced environment and are keen to make a difference, we want to hear from you!

Our excellent benefits package also includes:

- Discretionary bonus
- Pension
- 25 days’ holiday (pro rata) in addition to bank holidays
- Life Assurance
- Income Protection
- Retail and cinema discounts
- A chance to win a Premium Award every quarter (£500 voucher)
- 24/7 access to Employee Assistance Programme
- Mental Health First Aiders

The Role

Key elements of the role include liaising with brokers who offer our services to their customers. You will obtain information to aid the credit underwriting process, referring cases to the relevant credit underwriter after preparing them for final approval. You will also advise brokers of the outcome of the underwriting process and keep our system updated.

Additionally, you will:

- Search the computer system for evidence of previous client experience or duplication
- Access databases to obtain relevant reports and undertake a first review
- Refer and make recommendations to credit underwriters
- Assist with all broker queries via email or telephone as well as other general admin duties

About You

To join us as an Underwriting Analyst, you will need:

- Previous experience of working in a business environment
- Good interpersonal and communication skills
- Good analytical skills
- Excellent organisational skills with the ability to prioritise workloads
- Good IT skills, particularly in the Microsoft Office software suite

A financial services background would be beneficial to your application, as would instalment credit industry experience.

Other organisations may call this role Underwriting Assistant, Underwriting Administrator, Underwriting Support Assistant, Finance Underwriting Assistant, or Financial Services Underwriting Assistant.

Webrecruit and Premium Credit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for a brilliant new opportunity as an Underwriting Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

The working hours for this role are Monday to Friday, 8.30am - 5pm.

Function
Underwriting
Status
Full Time
Type
Fixed Term Contract


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